1. Eligibility for Returns
We accept returns for the following product categories:
✅ Clothing
✅ Watches
✅ Shoes
✅ Home & Décor
✅ Beauty Products (Only unused and sealed items)
Conditions for Return:
- Items must be unused, unworn, unwashed, and in their original packaging with tags intact.
- Beauty products must be sealed and unopened due to hygiene reasons.
- Returns must be requested within 7 days of the delivery date.
- The product must not be damaged, altered, or show signs of wear.
- Watches and electronic items must be returned with their warranty cards (if applicable).
2. Non-Returnable Items
- Items on final sale or clearance discounts.
- Personalized or custom-made products.
- Beauty and skincare items that have been opened or used.
3. How to Initiate a Return
- Submit a Return Request: Log in to your account, go to Orders, and select Return Item.
- Pack the Product: Ensure it is securely packed with all original tags, boxes, and accessories.
- Schedule a Pickup: We will arrange a pickup from your address, or you may choose to self-ship the item.
- Refund Process: Once we receive the product and verify its condition, your refund will be processed within 5-7 business days.
4. Refund Process
- Prepaid Orders: Refunds will be credited to your original payment method.
- COD Orders: Refunds will be processed via bank transfer or store credit.
- Exchange: You can exchange your product for a different size or item, subject to availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with images of the product. We will arrange a replacement or refund as applicable.
6. Contact Us
For any return-related queries, reach out to us at:
support@presslaunch.in
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